FAQs

What are Love, Frankie decals made from and will they damage my walls?

Love, Frankie decals are hand painted with watercolours.

They are then printed onto linen-textured, printable, 100% polyester fabric that can be reused many times over!

This unique adhesive material is non-toxic, environmentally safe, biodegradable and will not shrink or curl.

It won't rip and easily pulls apart if stuck together during installation.

Love, Frankie decals are:

  1. Easily removable without any stickiness, which is great if you are renting! 
  2. Reusable, so you can keep the backing paper and then store them for future use

 

Do Love, Frankie decals adhere to Wash & Wear Paint?

Our decals will adhere to all paint types including acrylic or enamel, and Wash and Wear paints and those that contain Teflon. Gloss or matte finished are fine too.

Wash and Wear paint and others that contain Teflon can reject some wall sticker products. However to date, we have not had this issue reported.

 

Application information and tips

  1. Clean your wall with a damp cloth and dry your wall thoroughly to ensure surface is completely dry.
  2. Avoid using chemical cleaners, they may cause the adhesive to fail.
  3. If you have newly painted walls, it is best to wait at least 40 days before application.
  4. Walls must be smooth. Love, Frankie decals will not adhere to textured surfaces i.e.: rough concrete, rendered or brick wall.
  5. You can remove Love, Frankie decals by simply peeling up an edge of the graphic with your fingernail and slowly peeling it from the surface.

 

When will my order ship?

I endeavour to prepare orders for dispatch within 7 working days, but please email me at lovefrankieart@gmail.com if you need your purchase urgently.

Shipping rates and times

  • Domestic standard shipping Australia-wide and to NZ is free over 90 AUD. 
  • Shipping to United States, Canada, and UK takes approximately 6 to 27 business days. 

Please see our full shipping policy here.

 

What if I want to return or exchange my order?

If you have any issues or concerns with your order at all, please don't hesitate to contact me, and I will do my very best to make it right!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at lovefrankieart@gmail.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package.

We also accept exchanges.

Please see our full return policy here.